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AVTroubleä Screen Capture. Click on
image for a full size view.
AVTroubleä is a comprehensive trouble call outage management
software package specifically designed for use in the electric power
industry. AVTroubleä integrates the automated phone answering system,
with predictive trouble call outage determination, and the power of
GIS software.
Call Monitor with Manual Call Entry enabled. Interacts in
real-time with the utilities customers billing database.
Key Benefits
- Integrates fully with Lucent Conversant automated phone
systems. AVTroubleä completely interfaces with the Lucent automated
phone answering system. AVTroubleä can retrieve those customers
who called in need of service. Once an outage scenario is
determined, AVTroubleä classifies the calls so that dispatchers
can easily determine if all calls are being handled.
- AVTroubleä
can now be used without an automated phone answering system. Using
the new Call monitor, users can simply enter in outages manual
and send them to dispatch. This new feature makes UATroubleä more
economical especially for smaller utilities.
- Allow the user to perform outage analysis. Once a group
of users without power are entered, AVTroubleä performs
sophisticated network traces to determine potential open
protective devices. Devices are ordered by the most likely to
the least likely device. This analysis aids work crews in
quickly determining a problem and restoring power to your
customers in the most efficient fashion.
- Locate customers who are reporting a power outage on a map.
AVTroubleä allows the user to zoom to the location of the callers
who are reporting a power outage. The map highlights those
customers who called in.
- Automatically Logs outage information for each outage
handled. For each outage handled, AVTroubleä stores the start
and ending times of the outage, customers affected by the
outage, cause of the outage, etc. This information is critical
for producing system performance reports.
- Perform automatic callback. When the user logs an
outage with the system, the user is prompted whether they wish
to be called back the customer to verify restoration of power.
- Retrieve Outage History for a user. Using the GIS
system, the user can select any customer on the system and
display outage history information. Two lists are generated; one
list for all outages that the customer actually called in and a
second list where the customer was affected by the outage but
did not call in.
- Perform any of the analysis capabilities found in UAWorkä.
The ability to perform all upstream or downstream network
tracing, to fast Zoom to a location and all other analysis
capabilities are in AVTroubleä.
- Internet or Intranet can be used to view current outages. Web
pages are automatically generated so the user can instantly view
the outage information and location. The intranet can be used so
only the utility can view the web page securely. The web pages
can also be set up on the internet for customers to view if
desired. To view an example web page click here.
System Requirements
- Windows Xp or higher 32 or 64 bit
- ArcGIS 9.2 or Higher
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CMSEditorä
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